FAQ for Staff
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For more information, visit the听Adobe Acrobat Sign听page.听
Q: How do I access the 快活林性息 Portal for the first time?
A: Visit the听and go to听My快活林性息听> 快活林性息 Portal听and log in with your听快活林性息 User ID and Password will be issued when you sign鈥搃n with Human Resources. If you have not already done so, bring your completed New Employee Sign鈥揑n Form to the Human Resources office located in Room 165 of the University Hall building. The sign鈥搃n hours at Human Resources are Monday through Friday, 9:00 AM to 4:00 PM.
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Q: When does maintenance take place?
A: Wednesdays from 8:00pm through midnight and once a month on Sundays from 12:00am through 6:00am. During these times, access may be intermittently unavailable.听
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Q: Where can I find how-to guides on using the 快活林性息 Portal and SOLAR?听
A: Visit听.
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Q: Where can I obtain SOLAR Access forms?
A: Visit听. The forms are located under "SOLAR Acess Forms and Procedures."
Q: I would like to purchase a computing system for my department, college or division. What do you recommend?
A: View IT's听Standard Desktop/Laptop Recommendations.
Q: How do I access staff email?
A: View听Options for Accessing 快活林性息 Email (Webmail, Email Client, Smartphone)听
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Q: Even though I鈥檓 using Internet Explorer as my browser, I鈥檓 still getting the "light" version of Webmail even though the checkbox isn鈥檛 marked when I log in.
A: If you selected the option to听Use the blind and low vision experience听when logging into听听the first time, you will automatically be set to use the "light" version of听Webmail听when you log in. To disable this setting, go to听Options,听Accessibility听and un-check the box to听Use the blind and low vision experience. Once you鈥檝e saved the change, next time you log in to听, you will be on the "premium" version.
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Q: In Webmail, how do I select multiple messages to delete/move/copy at once?
A: Depending on what version of听听you use (premium vs. light), there are two different ways to select multiple messages, after which you can perform the action (delete, move, etc.). Locate the version you are using and complete the following steps:
Premium:听Hold down the ctrl key while selecting individual messages to select each message you click on. If you want to select blocks of messages in a contiguous block, you can hold down the shift key and click on the first message, then the last message. All of the messages between and including your first and last selections will be selected.
Light:听There is an empty check-box next to each message which can be filled in to mark the message as selected. Fill in the check box for every message you want selected. If you want to select all of the messages on a page, there is a check box at the very top of the column of check boxes which will select all messages on the page if used.
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Q: I am using Webmail and my session keeps timing out. What should I do?
A: When you log in to听, the default听Security听setting is:听This is a private or shared computer. If this option is selected, your session will timeout after 15 minutes. To extend your session, select听This is a private computer听and your session will timeout after 60 minutes.听
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Q: Can I forward my 快活林性息 email to a personal email account?
A: Yes.听.听
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Q: I am enrolled in classes at 快活林性息 and have a student Gmail account. Can I auto鈥揻orward emails from Gmail to my Exchange account?
A: Yes. Log in to听. Go to听Settings听and select听Forwarding and POP/IMAP. Enter your forwarding address in the听Forward a copy of incoming mail to听field.
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Q: How do I change the way that my name appears in email?
A: View instructions on听. Please note that the听Last Name, First Name听format cannot be changed to听First Name, Last Name.
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Q: Email that I send from my 快活林性息 email account is not always delivered. What is wrong?
A: 快活林性息 students, faculty and staff have the option to auto-forward their 快活林性息 email account to a personal email address. A recipient鈥檚 personal email address may be invalid and this is why they are not receiving your email. All users who have established auto-forwarding should monitor their personal email address on a regular basis. Please note that email sent outside of 快活林性息鈥檚 email system is unprotected. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information.听
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Q: Is email that I send from my 快活林性息 email account protected?
A: Email that is sent outside of 快活林性息鈥檚 email system is not protected. For example, if a recipient auto-forwards their 快活林性息 email to a personal email address, your email will be routed to another system such as Gmail, Hotmail, Yahoo, or AOL. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information.
All active 快活林性息 students, faculty and staff who have enrolled in听Duo MFA听have access to LinkedIn Learning.听LinkedIn users have the option to connect their LinkedIn profile with their LinkedIn Learning account to receive personalized training recommendations.
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Q: Do I need to connect my LinkedIn profile?
A: No, you will have the option to connect your LinkedIn profile or create a separate Learning account during activation.
If you choose to connect your LinkedIn profile, you鈥檒l receive personalized recommendations for your skills and position, as well as what鈥檚 trending on LinkedIn Learning based on LinkedIn data. Once your profile is connected, you may be asked to log in with your LinkedIn log in info.听
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Q: How do I access LinkedIn Learning?
A: Log in to LinkedIn Learning with your 快活林性息 user ID and password. You must be an听active faculty, staff, enrolled student, or auxiliary user who is also enrolled in听Duo MFA听to use LinkedIn Learning.听
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Q: Is there an app for LinkedIn Learning?
A: Yes. The听听is available for download.听
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Q: I linked my 快活林性息 account with my LinkedIn profile and now I am not able to log in. How do I log in?
A: If you linked your accounts, and you are using the 快活林性息 username and password to access LinkedIn, you will be redirected to a LinkedIn branded log in page. Use your LinkedIn account information to access your 快活林性息 LinkedIn Learning profile.听
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Q: Need help?
A: If you need help or have additional questions, please contact the听IT Help Center.听
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LinkedIn Learning is a free training resource. Learn at your own pace from anywhere. Want to learn Photoshop? Or brush-up on Microsoft Office? All you have to do is log in with your 快活林性息 credentials to get started.听
For frequently asked questions, visit the听my快活林性息box听page.
For frequently asked questions, visit the听听page.
For frequently asked questions, visit the听OnBase听page.听
Q: How can I access 快活林性息's computing resources from an off-campus location?
A: Most resources such as the听, and听听can be accessed via an internet browser. Others, such as the听WebDrive听require a Virtual Private Network (VPN) connection. The听VPN听creates a secure connection called a "tunnel" between your computer and the campus network.
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Q: I am repeatedly being prompted for my 快活林性息 User ID and Password when I try to connect. Why is this happening?
A: Make sure you are using your correct User ID and Password. To verify this information, view the听快活林性息 User ID and Password Instructions. If you continue to have difficulties, contact the听IT Help Center.
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Q: When I try to connect to the VPN, I receive the message,听Initializing the connection. However, after a while, I am simply back at the connection screen where I get a听disconnected听message. Why does this happen?
A:听From the configuration screen, ensure that the听portal address听value is set to听vpn.csun.edu.听If you continue to have difficulties, contact the听IT Help Center.
Q: How can I protect my 快活林性息 campus account?
A: The number one way to keep your 快活林性息 account safe is to never give your 快活林性息 password to anyone, including family and friends. Second, when using public computers to connect to campus services such as email or the myNorthridge Portal, always log off the computer before walking away. Finally, never download and install software from unknown/un-trusted sources, and only visit trusted web sites. If you believe that your 快活林性息 password has been compromised, immediately听听and contact the听IT Help Center.
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Q: How do I obtain Antivirus software for my computer?
A: Symantec Anti-Virus is available for students, faculty and staff at no additional cost. Visit the听快活林性息 Software Downloads听page and sign in with your 快活林性息 user ID and password. Download Symantec Anti-Virus Corporate Edition for your computer.
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Q: Which software programs help combat spyware?
A: We recommend installing听听or听.
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Q: What is a STOP security plate and how do I obtain one for my laptop?
A: For $10.00, a STOP security plate is the most cost鈥揺ffective, anti鈥搕heft and recovery product available. Whether your laptop is lost or stolen, a STOP plate may increase the chances of your laptop being returned to you. For more information, view the听听page.
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Q: Will 快活林性息 ever ask me for personal information via email?
A: No. Any email message asking for personal information such as user IDs, passwords, birthdates, and social security numbers is likely to be a phishing scam. Often, phishing scams will look like they're from banking institutions and other trusted organizations (such as the CSU). If you receive one of these messages, delete it immediately and never respond.听Learn more.
Q: What is IT's maintenance window?
A:听Wednesdays from 8:00pm through midnight and once a month on Sundays from 12:00am through 6:00am. During these times, access may be intermittently unavailable.听Any services that may be impacted are posted on Fridays under听Future听Service Interruptions.
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Q: What if a service is interrupted outside of the maintenance window?
A: If a service should become unavailable outside of the maintenance window, a notice will be posted under听Current Service Interruptions.
Q: What kind of software/hardware discounts are available to 快活林性息 staff?
A: There are several options available to staff for obtaining software and hardware for professional and personal use. View the听Faculty & Staff 鈥� Software/Hardware Purchasing Options听page.
Q: Where can I find how-to guides on using SOLAR?听
A: Visit听.
Q: Where can I find user guides, tutorials and other resources for software/applications used at 快活林性息?听
A: Visit the听IT Training Guides and Resources听page. LinkedIn Learning is also available to you.听To access the听library for free, log in听with your 快活林性息 user ID and password.听
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Q: Does IT offer any on-site training?听
A: Yes. View the听.
Q: How do I find 快活林性息 User ID and Password?听
A: Your 快活林性息 User ID and Password will be issued when you sign鈥搃n with Human Resources. If you have not already done so, bring your completed New Employee Sign鈥揑n Form to the Human Resources office located in Room 165 of the University Hall building. The sign鈥搃n hours at Human Resources are Monday through Friday, 9:00 AM to 4:00 PM.
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Q: How do I change my 快活林性息 password?
A: Visit the听听and select the听Forgot Password听link under the myNorthridge Portal Login drop-down menu, or go to听. If this does not work,听contact the听IT Help Center听by phone at (818) 677-1400,听online at ()听or in person in (University Library, First Floor, Learning Commons). For security reasons, the Help Center is unable to reset your password via email.
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Q. Is there a guide to walk me through the password reset process?
A. Yes. Please review the听.听
For information about web conferencing, visit the听Zoom听page.听
Q: How do I access 快活林性息 wireless?
A: Connect to 快活林性息's encrypted wireless network,听eduroam. This network will require a one-time login using your 快活林性息 email address and will not require a听VPN听connection for additional security.
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Q: Where can I access 快活林性息 Wireless?
A: 快活林性息's wireless connection works throughout the campus. Connections in the parking lots and away from academic or residential buildings my be intermittent.
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Q: Which devices are compatible with 快活林性息's wireless network?
A: Most Wi-Fi capable devices purchased since the last quarter of 2006 are compatible; however, Gaming devices (e.g. Nintendo, PlayStation, Xbox etc.) are not compatible.
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Q: Can I access the wireless network from more than one computer at the same time?
A: Yes.